Returns, Exchanges and General Terms

PROMOTIONS

Promotions cannot be combined. Gift cards can't be used to purchase other gift cards.
Valentine's Day Offer: Get CAD$20 Gift Card with CAD$100 spent or CAD$50 Gift Card with CAD$200 spent or CAD$80 Gift Card with CAD$300 (or more) spent. Gift cards have no expiration date and will be emailed when the order is shipped. Offer valid until February 14th, 2018. Offer cannot be applied to previous purchases or the purchase of gift cards. Gift Cards cannot be applied to any order containing another gift card. Offer cannot be combined with any other offers & cannot be redeemed for cash. If any portion or the entire order is returned for a refund the Free Gift Card will be voided or adjusted. If the Free Gift Card is already used the amount will be deducted from the refund.

RETURN POLICY

We know you have right to change your mind. In the unlikely event you’re not in LOVE with your purchase, we can totally help you out! Regular-price merchandise can be returned within 14 days of our shipping date for a full refund or store credit. Merchandise must not be washed, worn or damaged. All original tags must be attached. Nice and easy.
Sale merchandise: Sorry, sale or discounted merchandise are not eligible for a refund. Sale merchandise can be returned within 14 days of our shipping date for a store credit.

FIRST PURCHASE

Is this your first time? Shop now and qualify for our limited time offer for Free Shipping + Free Returns by using code FIRSTFREDDY. Now you have nothing to lose :)

EXCHANGE POLICY

Received your item and it is not your Perfect Fit? Let us help you out! Please use the Return Request form to submit a return request. After your return has been received at our warehouse, we will email you a store credit so that you can purchase the item in the size/ style/colour you want.

Need an exchange right away? If you just can’t wait, simply place a new order, and we'll ship it right away. After we’ve processed your return, we'll refund you for the cost of the original item. Our Return Policy applies.

In-store exchanges: An RA# is not required when exchanging your online purchase at our Freddy flagship retail stores. The item must be unworn, unwashed and in its original condition with all tags attached. You must have with you the packing slip or invoice included in the shipment.

HOW DO I REQUEST A RETURN OR EXCHANGE?

Step 1: Fill the form below to create a return. Upon review and approval, you will receive a Return Authorization number (RA#) via email. All Online Returns require a RA#. Your return may be rejected or delayed if it had been shipped to us without a RA#.

Step 2: Put the purchase in a sealed envelope with all the tags attached and send it our way. Detailed shipping instructions is provided in the email with the RA#. We regret to inform that we are unable to pay for return shipping, so we suggest to use a registered post service as we are not responsible for lost returns shipped by you. Keep the tracking number in case you need to track the package from the shipper’s website.

Step 3: Once the return is processed, you will receive a confirmation email. Please allow up to 2 weeks for your return to be processed.

WHAT HAPPENS IF I DON’T FOLLOW THE POLICY?

If you return an item that is worn, damaged, stained, or missing its hang tag, your return will not be processed. Instead, member services will notify you via email and offer 2 options:
1. The item can be re-shipped to you at your cost
2. The item can be donated to a local shelter.
If we do not receive a response within 5 business days, we will assume you prefer Option 2. 

To create a New Return, enter the email ID you used for placing the order, as well as the order number. Please omit spaces and #. Create a New Return for EACH item you are returning.

You can also check the status of your return request using this form.